F.A.Q

In most cases, funds are credited instantly. However, sometimes due to technical features of payment systems, the process can take up to 60 minutes. If after this time the funds have not been credited to your balance, please contact support.

When creating a ticket, please specify:

• Payment method
• Payment amount
• Transaction time
• If possible, attach a screenshot of the payment receipt

If you're experiencing difficulties receiving your won item, follow these steps:

1. Go to your profile
2. Find the desired item and click the "Withdraw" button

If the problem persists, it might be due to one of the following reasons:

• Trade restrictions on your Steam account
• Hidden Steam inventory
• Temporary technical issues with Steam API

In any case, our support team will help identify the cause and find the optimal solution.

Your Steam wallet balance and the balance on our platform are independent. To perform operations on the site, you need to deposit funds through the "Add Funds" section using one of the available payment methods.

To prevent abuse, promo codes have limited activation attempts.

We are constantly working on improving our FAQ, but if you haven't found the answer to your question, our support team is ready to help you. Describe your situation, and our specialists will provide detailed assistance as soon as possible.